Standard Delivery Information
We deliver throughout mainland UK. If you prefer you can order online and collect from our Glasgow store. Our standard UK delivery for doors is a fully trackable 48-72 hour service to your front door. Between 8 am and 8 pm (excludes weekends & bank holidays).
If you have any issues or require a delivery quote to outside mainland UK a member of our team will be happy to assist you. Please contact us on 0141 613 2333 between 8 am and 4:30 pm Monday to Friday and Saturday 9 am to 1 pm. Alternatively, please email email@example.com and we will respond to your query as quickly as possible.
Click & Collect
If you prefer you can order online and collect from our Glasgow store. We will contact you when your order is ready to collect.
Shawfield Timber Ltd
Shawfield Trade & Retail Park
Shawfield Timber opening hours:
Monday – Friday 8 am – 4:30 pm
Saturday 9 am – 1 pm
The store is closed on a Sunday.
Do you deliver to my area?
We deliver throughout mainland UK. If you prefer you can order online and collect from our Glasgow store. If you are from outwith mainland UK please contact us and we will do our best to give you a delivery quote. You can contact us on 0141 613 2333 or email: firstname.lastname@example.org
I’ve placed an order, should I book joiners?
No. Don’t book joiners, builders or tradespeople before the goods arrive. No charges can be made to Shawfield Doors for late, damaged delivery and delays to a project. We do our best to get your items to you as soon as possible. However, some of our products are sourced directly from the supplier, so they may take a little longer to be delivered. If for any reason we are unable to fulfill your order we will contact you as soon as possible. Where we fail to deliver or delivery is delayed, we will not be liable for any losses that are not reasonable or proportionate.
How will I know when my doors have been despatched and are scheduled for delivery?
Subject to items lead-time/availability. We aim to despatch the same business day for all orders paid and processed before 2 pm. Orders after 2 pm, on the weekend, or on a bank holiday are dispatched the next business day. Subject to stock, weight, and size of order. If you included a valid mobile number you will be contacted when your order is scheduled for delivery with an estimated arrival time.
I missed my scheduled delivery time or won’t be available to sign for delivery.
If nobody is available to sign for the parcel. The delivery driver will return it to the depot and leave you a missed delivery card. Delivery will normally be attempted the next working day. You can rearrange delivery for another more suitable day. By calling the number shown on the card.
Which courier company will be delivering my doors?
Our UK delivery partners are DPD (UK) and Tuffnells and your consignment is tracked. They deliver straight to your front door, where possible. Delivery lead time is 48-72 hours from dispatch. Please be aware that some of our doors have individual lead times associated with them. If you are ordering several doors your order will normally be despatched when ready on a next day pallet service with Bullet Express.
Shawfield Doors is not liable for all deliveries made by external companies. We will not be held responsible for any refunds or compensation due to goods being held up in transit due to breakdowns, traffic problems, driver hours running out or any other reason. We never pay compensation for delivery days missed or goods being delivered late.
Always check your delivery before signing for them. Refuse delivery of any damaged items. If delivery is accepted and the items are found to be damaged, you must report this damage to us within 72 hrs of delivery. Please ensure you have made appropriate arrangements to accept delivery.
How do I track my delivery?
You can track each consignment separately using the link on your despatch email. Your order may be despatched in more than one parcel and arrive at different times and on different days so please remember to track each one separately.
Collecting from the store:
You are unable to track these. Stock item orders are ready to collect, 2 hours after purchase. If any delays are expected and you have provided a mobile number with your order you will receive a call. Ordering after 2 pm for same day collect? Please call the store on 0141 613 2333 to confirm.
What do I do if I haven’t received all of my order?
- Please check your confirmation email to see if all the products were ordered.
- Remove all packaging to confirm the product isn’t hidden, pieces may be contained in a secure wedge to protect from transit damage.
- Some orders will be despatched in separate consignments and we’ll send you an email to update you if this happens as the parcels may arrive at different times (orders despatched directly from supplier).
In the event you are missing items please click here to contact us. We will do our best to resolve the issue for you.