We are accountable for our service:

We muster the courage to SEE IT

We Find the heart to OWN IT

We have the knowledge to SOLVE IT

We will always exercise our means to DO IT

If you need to get in touch after the sale, we will do everything to resolve your concern.

Respect really does go both ways for it to work, however at Shawfield we seek to understand our customers, there needs by listening to their concerns.

After all, we wouldn’t be here without our customers, so we can promise you we will always:

• Listen to your concerns
• Look for common ground
• Seek to understand you
• Always apologise if we are wrong (we are only human after all)
• Be polite

….and always show our gratitude.

We never have a bad day when we are on a call to our customers.

We see failures as a stepping stone to implementing change.

We love to make sure our customers are happy if they have had any bad experience, we always resolve first and make sure the outcome is ok with you.

We want to think that all our customers trust us and have confidence in our company & service.

We have plenty of feedback in relation to this topic, but the input allows us to make things better. 

We are also a very honest company, so if you do need to get in touch you can trust we will always provide the service required.