Terms and Conditions
- You are legally capable of entering into binding contracts;
- You are at least 18 years old and can provide proof of age upon request;
- You are resident within the European Economic Area (EEA).
Our Contract With You
The Contract will relate only to those products whose dispatch we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other products which may have been part of your order.
If we decide not to accept all or part of your order, we will contact you to see if you still want the rest of the order. If you refuse part shipment we will arrange a full refund for your order.
To cancel a Contract you must inform us in writing. You must also return the products to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation we may have right of action against you for compensation.
This provision does not affect your statutory rights.
If you return items that are not damaged and have just decided that you do not require them anymore within the period mentioned above and in accordance with the terms of our Returns Policy, we will process the refund due to you as soon as possible and, in any case, within 30 days of receiving the returned items. In this case, we will refund the price of the product in full, charged to you. However, you will be responsible for returning the item to us in its original condition and all postal costs or other costs incurred when returning the product(s).
If you return the product because you are claiming that it is defective we will examine the returned product and will notify you of our findings and confirm whether you are entitled to a refund on the grounds that the product was defective. Defective products returned by you will be refunded in full, including a refund of the original delivery charges charged to you and the postal cost incurred by you in returning the item to us provided that a receipt for or evidence of such costs is provided.
Some of our products are fragile. They must be checked when arriving by a courier service and if any part of the packaging is damaged should be refused or signed for as “damaged”. Whilst every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event, we will replace or refund damaged items that have been reported to us as damaged within 72hrs of delivery.
For more click here for returns & exchanges.
Returns & Cancellation Policy
You may, within 30 days of receipt of your order, return any item in unused, original condition for a full refund less return shipping costs. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy set out below.
- Cancellation of goods because you no longer require them.
- Cancellation due to delivery day not suiting you before picking.
- Cancellation after the goods have been picked.
- Cancellation after the goods have been dispatched, a standard return charge of £18.00 inc VAT per consignment will apply.
Some of our products are fragile. Whilst every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event, we will replace the damaged goods. You must notify us within 72 hours of delivery, in writing (email) of any damage and when possible a photograph of proof of damage so we can claim the courier or supplier.
If you wish to return items, you must inform us in writing (email). You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. It may not be economical to return some long products as carriage can be expensive.
For more click here for returns & exchanges.
We will not be held responsible for any refunds or compensation due to goods being held up in transit due to breakdowns, traffic problems, driver hours running out or any other reason. We never pay compensation for delivery days missed or goods being delivered late. All deliveries must be signed for by the customer. Repeated failed delivery attempts resulting in the goods returning to us will incur the standard delivery return cost £18.00 inc VAT per consignment deducted from your refund.
For more click here for delivery information.
Splits and Knots
If any uplift and returns are required photographic proof must be emailed to us to assess the problem.
Limitation of Liability
Our liability for losses you suffer as a result of us breaking this agreement or any other duty owed to you (if any) is strictly limited to the purchase price of the product.
Nothing in these terms shall limit any rights you may have as a customer which are not capable of being lawfully excluded or limited, nor shall it exclude or restrict our liability to you for any death or personal injury resulting from our negligence.
When you place your order, you are offered the use of an advanced secure server, which encrypts all the information you input before it is sent to us.
Credit card numbers are encrypted both before an order is processed and when stored on our database.
We will comply with the requirements of the UK Data Protection Act 1998 to ensure that your personal information is processed fairly and lawfully and we will take appropriate precautions to keep your personal data secure.
To check the security of our website, simply look in the lower bar of your browser when you fill in your payment details. You will see an unbroken key or closed lock, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on this website.
All prices are subject to change and errors. If a product has been incorrectly priced. We will not be liable to supply that product to you at the stated price. Provided we have notified you prior to dispatching the product. In this event, we reserve the right to cancel your order. With a full refund provided.
It is your responsibility to check regularly to determine whether the terms and conditions have been changed. If you do not agree to any change to the terms and conditions then you must immediately stop using the website.