Terms and Conditions
https://shawfielddoors.co.uk is a site operated by Shawfield Timber Ltd (“we”). We are registered in UK (Company No SC383491) and we trade from Unit 6, Boundary Rd, Glasgow, G73 1DB. This is the trading address for our online shop and any queries or enquiries should be addressed to “Shawfield Doors” at the above address or registered office address for accounts matters only is 22 Backbrae Street, Kilsyth, Glasgow North Lanarkshire, G65 0NH. Alternatively, you may e-mail email@example.com. Our VAT number is 100 6086 65. These terms and conditions apply to all sales made to you via this website. By placing an order you are deemed to have accepted these terms and conditions. Please read and familiarise yourself with them.
- You are legally capable of entering into binding contracts;
- You are at least 18 years old and can provide proof of age upon request;
- You are resident within the European Economic Area (EEA).
Our Contract With You
The Contract will relate only to those products whose dispatch we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other products which may have been part of your order.
If we decide not to accept all or part of your order, we will contact you to see if you still want the rest of the order. If you refuse part shipment we will arrange a full refund for your order.
Sales & Discounts on Offer
We may offer discounts and offers from time to time at our discretion, for example, “Free Delivery” or “Sale Item” offers. All Sales and offers are subject to the relevant products being available to us and in stock when we pick up your order for delivery, we have sale items advertised when the supplier (XL, LPD, JB Kind) is also offering a sale. We reserve the right to amend or terminate any discount or offer at any time without notice (but this will not affect any orders that we have already accepted, as set out in ‘Our Contract With You.
Sales and offers will normally be made in the form of codes or marked down on the product page to be used against your order with us. Discount Codes, Only one code can be used per order, and cannot be used in conjunction with any other discount or offer. All such codes are case-sensitive.
We will always stipulate an expiry date for a discount or offer if this is not visible, it’s while stock lasts, after an order is placed, if we check the supplier’s website and the item has reverted back to normal price, we cannot accept the offer to purchase our item and will cancel and refund you any money sent which may be linked to the date of acceptance or delivery of an order.
In such cases, to qualify your order must be accepted by us or delivered before the relevant expiry date.
You may, subject to the terms of our Returns Policy set out below, cancel an order at any time within 14 days to cancel 14 days to return 28 days total, beginning on the day you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our Refunds Policy set out below.
To cancel a Contract you must inform us in writing. You must also return the products to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation we may have the right of action against you for compensation.
This provision does not affect your statutory rights.
If you return items that are not damaged and have just decided that you do not require them anymore within the period mentioned above and in accordance with the terms of our Returns Policy, we will process the refund due to you as soon as possible and, in any case, within 28 days of receiving the returned items. In this case, we will refund the price of the product in full, charged to you. However, you will be responsible for returning the item to us in its original condition and all postal costs or other costs incurred when returning the product(s).
If you return the product because you are claiming that it is defective we will examine the returned product and will notify you of our findings and confirm whether you are entitled to a refund on the grounds that the product was defective. Defective products returned by you will be refunded in full, including a refund of the original delivery charges charged to you and the postal cost incurred by you in returning the item to us provided that a receipt for or evidence of such costs is provided.
Some of our products are fragile. They must be checked when arriving by a courier service and if any part of the packaging is damaged should be refused or signed for as “damaged”. Whilst every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event, we will replace or refund damaged items that have been reported to us as damaged within 72hrs of delivery.
For more click here for returns & exchanges.
Returns & Cancellation Policy
You may, within 28 days of receipt of your order, return any item in unused, original condition for a full refund less return shipping costs. This means you cannot claim any replacement or refund if you have prehung the door, painted it or done anything to it after it’s been received, any damages need to be noticed by you the customer and notify us at Shawfield doors. If you have followed all steps then, In this case, you will receive a full refund of the price paid for the products in accordance with our refund policy set out below.
- Cancellation of goods because you no longer require them.
- Cancellation due to delivery day not suiting you before picking.
- Cancellation after the goods have been picked.
- Cancellation after the goods have been dispatched, a standard return charge of £28.00 inc VAT per consignment will apply.
Some of our products are fragile. Whilst every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event, we will replace the damaged goods. You must notify us within 72 hours of delivery, in writing (email) of any damage and when possible a photograph of proof of damage so we can claim the courier or supplier.
If you wish to return items, you must inform us in writing (email). You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. It may not be economical to return some long products as carriage can be expensive.
For more click here for returns & exchanges.
We will not be held responsible for any refunds or compensation due to goods being held up in transit due to breakdowns, traffic problems, driver hours running out or any other reason. We never pay compensation for delivery days missed or goods being delivered late. All deliveries must be signed for by the customer. Repeated failed delivery attempts resulting in the goods returning to us will incur the standard delivery return cost which is variable depending on how it was delivered and where you stay within the UK per consignment deducted from your refund.
For more click here for delivery information.
Splits and Knots
If any uplift and returns are required photographic proof must be emailed to us to assess the problem.
Limitation of Liability
Our liability for losses you suffer as a result of us breaking this agreement or any other duty owed to you (if any) is strictly limited to the purchase price of the product.
Nothing in these terms shall limit any rights you may have as a customer which are not capable of being lawfully excluded or limited, nor shall it exclude or restrict our liability to you for any death or personal injury resulting from our negligence.
When you place your order, you are offered the use of an advanced secure server, which encrypts all the information you input before it is sent to us.
Credit card numbers are encrypted both before an order is processed and when stored on our database.
We will comply with the requirements of the UK Data Protection Act 1998 to ensure that your personal information is processed fairly and lawfully and we will take appropriate precautions to keep your personal data secure.
To check the security of our website, simply look in the lower bar of your browser when you fill in your payment details. You will see an unbroken key or closed lock, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on this website.
All prices are subject to change and errors. If a product has been incorrectly priced. We will not be liable to supply that product to you at the stated price. Provided we have notified you prior to dispatching the product. In this event, we reserve the right to cancel your order. With a full refund provided.
It is your responsibility to check regularly to determine whether the terms and conditions have been changed. If you do not agree to any change to the terms and conditions then you must immediately stop using the website.