Pay later in 30 days
Frequently Asked Questions
Who is Klarna?
Klarna is a payments service that helps you buy the things you want or need. Right now, over 100
million people worldwide use Klarna at over 200,000 online stores.
How does Pay later in 30 days work?
Pay later in 30 days is a credit product that lets you pay any time within 30 days of your purchase
without interest or fees. You can make this payment using a credit or debit card on the Klarna app or
logging into www.klarna/com/uk. Klarna will send you a confirmation email once your order is
confirmed with full details. You can see both past and future payments using the Klarna app.
Am I eligible for Pay later in 30 days?
You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay
later in 30 days. When you choose Klarna they will also check the information you provide and your
Can I have multiple Pay later in 30 days orders at the same time?
Yes, you can. If you see Klarna Pay later in 30 days when you go to an online checkout then Pay later
in 30 days is available to you. Every time you use Pay later in 30 days, Klarna will check to see
whether you can use the service again for each additional purchase.
What does Klarna consider when reviewing my application?
Klarna offers Pay later in 30 days based on a number of factors such as the purchase amount,
previous order history. If you are 18 or over, you can improve your chances of being offered Pay later
in 30 days by ensuring you provide your full name, accurate address details and arrange shipping to
your registered billing address. All orders are assessed individually. Just because you have been
accepted for Pay later in 30 days before does not mean it will be offered for every order. In turn, if
your application for Pay later in 30 days is denied, it does not mean it will be denied for future orders.
What do I need to provide when I make a purchase?
If you want to purchase something using Klarna’s Pay later in 30 days, you’ll need to share your
phone number, email address, current billing address and your credit or debit card details. If Klarna
need to talk to you urgently they’ll use the phone number you’ve shared. For any other information
Klarna need to share with you, they’ll send this to your email address.
Will a credit search take place?
When you use Pay later in 30 days, Klarna will perform a credit search. This means Klarna will look at
certain information in your credit report to decide whether to approve your purchase.
How do I make repayments to Klarna?
You can pay any time within 30 days of your purchase without interest or fees. You can make this
payment using a credit or debit card on the Klarna app or logging into www.klarna/com/uk. Klarna
will send you a confirmation email once your order is confirmed with full details.You can see both
past and future payments using the Klarna app.
I have been asked to go to the Klarna site. Is this correct?
If you choose to pay for your order using Pay later in 30 days, Klarna will send you an email showing
you how to pay. The email will have a link you can use to make this payment using your credit or
Can I pay before the due date?
Yes. Just go to the Klarna app or log onto Klarna.com/uk.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by
Shawfield Doors. All transactions take place through connections secured with the latest industry
standard security protocols.
How do I know Klarna has received my payment?
Klarna will notify you by email and push notification when a payment is due and when you have made
or missed a payment. You can always check the status of your order and payments in the Klarna
app or by logging in at www.klarna.com/uk.
What happens if I don’t pay for my order on time?
Pay later in 30 days is a credit product and you are required to make your payment to Klarna. Klarna
may also share information about your missed payments with credit reference agencies. This means
you may find it difficult or more expensive to use Klarna or other lenders’ credit products in the
future. Full details can be found in the Klarna terms and conditions here.
What happens if I don’t pay for my order?
As pay later is a credit product, if you don’t pay for your order Klarna may use a debt collection
agency. Klarna will also report the missed payment to credit reference agencies. This means you
may find it more expensive or difficult to get credit in the future
I’ve received a statement, but I’ve not yet received my goods.
If you have not received your goods please call Shawfield Doors to check on your order and delivery
status. You can also contact Klarna’s Customer Service so that they can postpone the due date on
your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.
What happens if I cancel or return my order?
As soon as Shawfield Doors has confirmed with Klarna that your cancelation/return has been
accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You
will see the return in the Klarna app immediately.
I have canceled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancelation or your return, the refund will normally be
processed within 5 business days.
I have asked for a refund. How will I be refunded?
Refunds will be issued back to the debit or credit card which was originally used at checkout.
What happens to my statement, when I have returned the goods?
Once Shawfield Doors has received the return and Klarna has received our confirmation, Klarna shall
refund any payments collected and cancel any future scheduled payments. You are always able to
monitor the status of your order in the Klarna app.
What happens to my statement when I have returned part of my order?
Once Shawfield Doors has received the partial return and Klarna has received our confirmation, an
updated statement with an adjusted payment schedule will be sent to you by Klarna. You are always
able to monitor the status of your order in the Klarna app.
I haven’t received an email with my statement/payment information.
You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and
payment schedule information.
I still have questions regarding payment, how can I get in touch?
Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone
Klarna’s Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use
of these and any missed payments may affect your ability to obtain credit from Klarna and other
lenders. 18+, UK residents only. Subject to status. T&Cs apply.
“In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.”